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Joe11613
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« on: June 07, 2009, 06:23:02 PM »

Hey everyone. My name is Joe. I purchased my enV Touch last Friday (June 6th) and it's amazing. But the next day, it started turning off and on by itself. So I returned it and as soon as I got into the parking lot, IT DID THE SAME THING!!!! So I returned it and they told me to go to another Verizon store in my area because they thought they got a bad batch. I did that and there was an over the air software update and it was working for a while and it starting restarting again. I brought it back today and they refunded me my money and said they couldn't sell me another because clearly there's a problem with it. I decided to go to another Verizon store in BJ's about 10 miles. I got one and it seems like it's working fine. So anyways I love the phone so much. I'm 14 and I live in NY.  Upstate. Not  NYC. I love these forums. I used to use the Voyager one. Anyways I hope to be a help and hope you guys can help me too.
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e-T
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« Reply #1 on: June 07, 2009, 06:40:02 PM »

Welcome aboard Joe. 

Wow, that's some pretty bad luck right out of the gate with this phone.  I hope you finally got a working handset to enjoy.
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Joe11613
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« Reply #2 on: June 07, 2009, 06:56:16 PM »

Yeah. I'm hoping it'll be fine. The first one started doing this the day after....so if it works tomorrow, then I think I'll be fine
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Dark Side
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« Reply #3 on: June 08, 2009, 11:17:39 AM »

Welcome to the site Joe, Suck about your bad luck, I've been reading that it may be due to the fact that you have V02 on there, have you tried upgrading it to V03, i've heard some other saying their phone was doing the same thing, but after the got V03 it stopped, just a thought. Enjoy your stay here.
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Joe11613
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« Reply #4 on: June 08, 2009, 04:09:58 PM »

Actually my first phone was V02 and it was fine till the next day. Then I got another (I'm assuming this was V02 as well) and it restarted too. The third one had an over-the-air update when the guy activated it. This was V03. But this one did the same thing. Finally I got one at a Verizon 10 miles away (like I said before) and it had that over-the-air update as well and so far it's been fine. I'm keeping the plastic on it because I'm afraid as soon as I put the screen protectors on, it will start doing it again lol. that's my luck!!!!!!  :Smiley
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