I bought the enV Touch in June. Less than two months later it needed to be replaced. The list of problems that phone had is too long to list here, and not really pertinent.
So now I'm on my refurbished enV Touch. The very first issue I had with it was that some of the chrome on the inside was chipped off. That made me extremely upset as I just bought a BRAND NEW phone, I put screen protectors on the LCD's and always have a hard case on my entire phone... then ended up with a scratched up refurb. I take extremely good care of my phones so this was very upsetting. Verizon said they'd replace it again, but I decided to see how the phone would hold up first.
Now two-three months later I think I'm going to have to get a SECOND refurb. Which still makes me very angry since I should have a BRAND NEW PHONE in my opinion, NOT a refurb.
The issues:
1) It randomly resets itself. Especially when taking video. Occasionally when taking pictures. This of course makes me very angry and frustrated since most times I'm filming my 16 month old son.
2) I bought a brand new 8 GB memory card for this phone, and it constantly says "Maximum photos of card reached". Removing the card and re-inserting it has always fixed this problem in the past, but now it absolutely refuses to put any more pictures or videos on the memory card. Upon looking at the card memory usage it says total used is 315.5 MB, and 7.1 GB available. So WHY am I getting a "Maximum photos of card reached" error??? Ugh. If anyone has a fix for this, please let me know... because now the phone memory is almost full.
3) The front screen is starting to not work correctly. Which is a problem my first phone had as well. For example, when I'm talking on the phone and need to see the keypad ("push 1 for so and so"), the screen just stays black. Or when I want to end a call sometimes the "end" button won't show up, and I'll have to open the phone up to disconnect the call.
4) When I open the phone up, the hinges seem to "stick" now and make a noise, like a squeak. This seems to be getting worse and worse. It's getting harder and harder to open smoothly like the phone used to, and it makes that annoying sound.
5) The battery life is still HORRIBLE. Just awful. I don't do anything but text and use mobile AIM, but Verizon keeps telling me that the more apps I use the quicker the battery drains (duh), and that there is no way to shut off apps that you don't even use from draining the battery life... because apparently they always run in the background.
6) I'll get errors from almost every charger I use that "this charger is not recommended for this phone". Even the charger straight from Verizon...
7) The phone will say "charge complete". Sometimes after an hour, sometimes after five minutes. Obviously after five minutes, once I unplug it, within a few minutes it starts beeping at me again that the battery is dying...
I think that's it. Sorry for the long post. I was originally in love with this phone, except for the short battery life, which I learned to live with... but now I really miss my old enV.
